Achieving Operational Excellence Through People: Delivering Superior Value to Customers, Employees, and Shareholders
Friday, June 19, 2020
MIT Sloan School of Management
This program is designed to help senior executives of service businesses—especially those responsible for HR, operations, and customer experience—create and implement an integrated set of strategies that delights customers and keeps them loyal; engages a workforce and helps them find meaning and dignity in their work; and drives high performance and revenue.
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