Thursday, July 30, 2020 | 10am to 10:30am
About this Event
Digital technology has become essential to delivering to value to customers amidst a pandemic, revolutionizing the way that humans behave and make decisions. Moreover, we are undergoing a pivotal shift in race relations and greater expectations from customers on inclusivity. What do these seismic shifts mean for customer experience (CX) and competitive strategy? In this webinar, MIT Sloan Senior Lecturer and Research Scientist Renee Richardson Gosline will discuss the application of behavioral science “nudges” in the customer journey to help you adapt breakthrough digital CX.