Tuesday, January 16, 2018 at 1:00pm to 4:00pm
Building NE49, 5145
600 TECHNOLOGY SQ, Cambridge, MA 02142
This interactive workshop will focus on ways to build and maintain relationships with customers, including administrators, faculty, colleagues and others with whom you work closely and strategies for providing exceptional customer service to your internal and external customers.
By the end of this course, participants will be able to:
- Identify their customers on campus and beyond
- Build and maintain relationships with customers, including administrators, faculty, colleagues, and others with whom they work closely
- Strategize ways to provide exceptional customer service to their internal and external customers